FAQs

FAQs

All your Questions answered. If it seems that we haven’t answered your question, please contact us using any of the methods listed on our Contact Us page.

How do I book with The George?

If you prefer the DIY option, you can book online via the “Book Now!” link at the top or bottom of this page.
Alternatively, call us to discuss options and rates (our contact details are on our Contact Us page).

Can I get a refund if COVID Restrictions are tightened?

Yes! Contact us via email or phone and we will gladly assist in adjusting your booking, or refunding your booking.

Are there any fees for cancelling a booking?

If you cancel your booking at least 7 days in advance, there are no cancellation fees charged by The George. You will receive your refund in full minus any third party transaction fees paid, which will depend on the method of booking you used.

Third Party transaction fees may include online booking fees, travel agent fees, credit card fees. Again, what transaction fees apply to you depends on how you booked.

Cancellations due to evidenced Covid restrictions will be refunded in full (less any third party transaction fees).

Are there laundry facilities on site?

Yes. There are tap and go operated washing machines and dryers onsite.

What else do I need to know about the site?

The George operates in a heritage listed building across 3 levels. These levels are accessed by stairs at the front and rear of the building. There are no lifts or elevators. There is no provision for wheelchair access.

The building is designated a Non-Smoking premises. Due to the nature of the property’s heritage we enforce a strict Non-Smoking policy in all areas of the building (there are no exceptions). This includes smoking in any and all it’s forms. Please refer to our Terms and Conditions policy.

We are constantly reviewing our FAQs and adding new information to this list. However, if we’ve missed anything or you have a unique question, we’d love to hear from you, so please reach out.
Our Contact Us page lists multiple methods to reach us at The George. Our team is eager to assist you with any booking queries you may have:
Contact Us